A few account teething Issues

General
1

You might be quite early on with v2.. but can’t find anywhere else to contact you.

Also don’t know why I stupidly paid straight up without trying it out first, but here we are :laughing:

I’m mainly here to chase a payment receipt but I’ll list all the issues I’ve encountered.

  • Can’t sign up with my 365 work email. After many attempts, only 1 came through to junk but realised that was a silly idea considering my gmail worked first time.

  • Didn’t get any emails upon payment and can’t find where to download invoices/receipts from Stripe.

  • Your official support email instantly bounces with “Address not found”

  • So I sent an email to the reply-to email when I originally signed up, which I just noticed I got an automated “Thanks for getting in touch!” So maybe you’ll see that!? Sorry for not waiting a day or 2, but I’m getting desperate!

If you could please send me a payment receipt as soon as you can, that would be great.

2

Hey @cam! Thanks for highlighting these issues.

Firstly, I’ve sent you through your initial invoice and am investigating why that didn’t come through automatically.

In regards to accessing invoices in the future, the Stripe Customer Portal can now be accessed from your Account page and this will contain all past invoices as well as options to update your payment card and manage your subscription!

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Thanks again for bringing this all to my attention and apologies for the inconvenience!

Chris @epic

1 Like
3

Legend, thank you so much.

All the best with this, can’t wait to try it out.

4

Just wanted to follow up and mention how slick these maps are. Very happy on how easy it was to setup and get it working in no time at all! :flexed_biceps: :grin: Linky

1 Like
5

Thanks @cam! That’s great to hear :grin: Anything you think was missing from the documentation?

6

Wasn’t sure how to change the zoom until I saw it in another thread.

The linked Mapbox docs is overwhelming at first, but I think I get how all the options work now :flexed_biceps:

The big thing I discovered in the last few days is the Mapbox billing. Based on half a month’s usage we’d be up for 220k Temporary Geocoding API requests minimum using an address for everything. So I’ve quickly changed over to lat/lng which hopefully solves this. Also a very nice uptick in speed as well.